Service Manager / Leading Hand, Kununurra WA

Job Description

The Service Manager / Leading Hand is responsible for overseeing the service department, including workshop and field service operations, to ensure efficient, high-quality service delivery. This role combines hands-on technical work with leadership responsibilities, supporting team productivity and customer satisfaction. The position also requires overseeing field service operations, ensuring that on-site repairs and maintenance are completed safely and effectively.
 
Good Things to know:

• Family owned and operated, working within a team of tradesman, service/ parts, apprentices and administration staff;
• Flexible work structures to enable a suitable work/ life balance;
• Town has access to all major facilities including schools, banks, hospitals, lots of recreational centres and clubs, water sports and fishing / boating;
• Sponsorship options available for the right candidate;
• Supportive work environment within a reputable company;
• Fantastic opportunity to work with the latest agricultural technology, both in the workshop and in the field.

About the Role:

• Start date: Immediate start;
• Duties: Manage day-to-day service operations, scheduling and field service jobs;
• Provide exceptional customer service & support;
• Lead, mentor & train technicians;
• Adhere to and maintain safety standards;
• Ensure service vehicles are equipped, organised and comply with safety standards.

About you:

• Must have strong technical experience in agricultural machinery, equipment, maintenance, diagnostics and repairs – both in the workshop and field settings;
• Proven ability to lead, train and motivate a team;
• Possess excellent customer service & communication skills;
• Problem solving skills in resolving complex technical issues in varied settings;
• Ability to work well in a team;
• Proficient in service management software or similar systems;
• Non-smoker preferred (not essential);

What’s on offer:

• Competitive salary and benefits package;
• Full-time, permanent employment;
• Accommodation options included in salary package;
• Work vehicle provided;
• Opportunity for professional development & product training;

YOU CAN ALSO REFER A FRIEND!  Find out more info here:  https://www.ruralenterprises.com.au/employee/referral-scheme
ALL ENQUIRIES WELCOME – Call us for a confidential chat on 08 9477 6600